I’ve listed my resume and portfolio here for your review. You will find links to articles I’ve done on the left hand side. If you have any questions, please feel free to contact me at the email address that is listed on my resume.
Thank you for your consideration.
Summary: A self-motivated and detail oriented team player with extensive experience in customer service. A highly skilled communicator able to handle complex subject matters and convey them so they can be easily understood by customers and colleagues, while maintaining a high level of professionalism, especially under stressful circumstances. Highly skilled in written communications with experience writing reports, business correspondence, writing articles, creating sales presentations, SEO content, and social media. Advanced skills with various office technologies including: Windows, Excel, Microsoft Office, Microsoft Outlook, Citrix, CRM, and able to apply skills to quickly learn new software.
Wichita State University
Elliott School of Communication
B.A. – Communication
Wichita Eagle, Wichita, KS
KFDI News, Wichita, KS
Freelance SEO Content Writer, Wichita, KS 2012 to present
Write articles meeting SEO specifications for assigned subject matter
Ability to write within parameters and on deadline
Convergys, 7236 E. Harry, Wichita, KS 67207, 316-681-9410 2010 to 2012
Customer Care Agent:
Meet company standards in dealing with customer complaints and issues.
Maintain a quality rating of 96% or more.
Help customers with billing issues and transition to sales for telecommunications products.
First Salem UCC, 952 S. Hillside, Wichita, KS 67211, 316-683-7635 2007 – 2010
Prepared printed worship materials using Windows programs.
Prepared monthly and annual meeting reports.
Helped organize and coordinate special events.
Kgb_USA, 8400 E. 32nd St. N., Wichita, KS 67226, 316-771-4411 2006 – 2010
Custom er Service Representative:
Provided information to customers in an in-bound call center.
Followed company guidelines to help customers acquire accurate information.
Surpassed job expectations in quality matrices.
Sedg. County Election Office 510 N. Main, Wichita, KS 67203 2004 – 2005
Entered and maintained registration information in the computer system.
Helped extrapolate data for election results.
U.S. Postal Service, 2601 S. Oliver, Wichita, KS 67210 2002 – 2003
Directed mail to proper destination using specialized computer system.
Meet company standards for speed and accuracy.
Bank of America, 901 Geo. Wash. Blvd, Wichita, KS 67211 1999 – 2001
Senior Customer Service Representative:
Advised customers on account status and changed information when necessary.
Helped customers understand bank policies and practices.
Windows 7, Vista, XP, 2009, 2005
Paint Shop Pro